Customer service

Services

Currently, we are focusing on Sea Shipping Service, our warehouse is located at Guangzhou and Yiwu, we will handle everything and deliver to your door step.

No , we do not provide pickup service , your supplier need to deliver the goods to our China warehouse.

For sea shipping services, repack is unavailable, while for air shipping it is available.

Yes, we deliver to your door step but only for ground floor. If you need us to carry upstairs, you will be charged extra for the lorry driver.

If the goods are heavy, then you have to prepare a forklift.

Yes , but only when the goods is missing , we do not guarantee from the goods damage , so supplier must pack the goods properly , please refer to our blog “ 11 useful tips from preventing goods being destroyed

For air shipment normally using ABX or Airpark, while sea shipment use own lorry

Not a problem, just give us the person’s name and contact number, the driver will call him before deliver.

We use Wechat to open an account, and we will add you to a Wechat group and our operation team will be there to assist you.

Provided, we will provide an invoice for you, just like you are buying the product from us.

Can, but we charge 3.5% for it.

Original, we will post it to you

广州市白云区江高镇广花二路江村桥北自编1号为盛仓储361仓(王老吉厂对面)
联络人: 小倩13104862202 / 梁先生 18928702093  

Product

Product

M3 / CBM stands for “cubic meter” in shipping. This measurement is calculated by multiplying the (width x height x length) together of one’s carton.

Yes , Maximum 500kg per M3 , exceeding weight will have extra charges RM40 / M3

Our minimum volume for Sea Shipping is 0.3CBM

Our minimum volume for Air Shipment is 1 kg.

Temporally we cannot ship it.

We are door to door shipping services, so we will send the goods to your doorstep.  But it is only available for the ground floor.

We will still continue to load the goods, and will charge for the minimum 0.3 CBM as well.

Fee charges

FEE CHARGES

Our fees is already included custom tax , so you don’t have to pay any extra.

Depends on whether if you need invoice or not, if not then we only charge RMB 20.

We accept the both online transfer and cheque.

We will charges RM15 for that and 2% from your product.

Currently to Kuching the fee is RM450 / CBM, and it will be delivered to your doorstep.

For one container, you will need to provide us with the specific informations before we quote the price.

  1. Your delivery terms with suppliers is Exwork, FOB, or CNF?
  2. Your product packing list, and commercial invoice.
  3. Where is your exact location in Kuching?

No, we will have 2% extra charge.

No, we have a standard price and there is no hidden prices as well (included tax).

Yes, we will handle the tax.

We will bare the declaration responsible and confirm waive the tax and import license and deliver to your hand, you don’t need to do anything.

Duration

DURATION

From Guangzhou warehouse to your door step will take around 18 – 21 days

From Yiwu warehouse to your door step will take around 23 – 25 days

From the warehouse to your door step will take around 7 – 9 days.

If from Guangzhou to KL, it’s take around 18-20 days, while if from Yiwu to KL, it’s take around 23-25 days.